Q: How do you process payments?

Payment by credit/ debit card through the VPOS of DSK bank Types of cards accepted: debit, credit and business Visa and Mastercard cards Transactions are carried out through the security programs Mastercard IdentityCheck and VISA Secure. In terms of security, the maximum amount that can be paid by card is - 4 000.00 LV / 2 045.00 EUR DSK. does not store any credit and debit card information. Refunds are sent back to the same card.

Question 1

How much do your services cost?

Accepted Answer

I have open pricing, projects are quoted depending on the size, complexity and overall time necessary for completion. Everything is painted up to the same high standard.

This allows me to provide you with the best prices I can.

Question 2

Is there a minimum for a commission?

Accepted Answer

While there is no minimum price for a commission, there is a minimum model count. You can commission a minimum amount equal to the amount in that particular box of miniatures.

For example, Intercessors come in a box of ten, so the minimum amount of intercessors you can commission would be 10.

If you are sending me the miniatures yourself, you can disregard this section!

Question 3

What is your payment plan?

Accepted Answer

My payment plan is as follows:

40  -  60

Initially I will ask you to transfer the cost of the miniatures + 40%, this will cover ordering, shipping and processing while additionally serving as a deposit for my services.

When the project is done and only when you have approved of the final results, I will ask you for the remaining 60% + the shipping costs*. Once I have received the payment, I will package and ship the miniatures to you!

*You will know the shipping costs before the first payment.

Question 4

Can you paint in X style?

Accepted Answer

I only paint in my own style as showcased on my website and social media.

My style of painting involves a lot of alternative paint mediums such as enamel, oil, lacquer, wax, etc.

My workflow is built around these materials and methods — it's what produces the results you see in the gallery.

Question 5

How long does it take to complete a commission?

Accepted Answer

The timeline for each commission depends on the size and complexity of  the project, as well as my current workload. I will provide you with a completion deadline during the initial consultation.

I will start your commission as soon as possible depending on my current workload, you can check the estimation on the Commissions page!

Question 6

What is a Consultation?

Accepted Answer

After you have approved of the initial quote we will discuss all the details more thoroughly. Details regarding the colour scheme, basing environment, kitbashing and anything else that might be necessary.

At this point additional details and effects can be discussed ( e.g.: Freehand designs, glow effects, scenic bases)

Please note that this will affect the end price.

After this we can move on payment and ordering of the miniatures (or you sending them to me if you have them)

Question 7

What about shipping?

Accepted Answer

I ship all around the globe, no matter where you are I will ship to you! The exact price of shipping of course depends on the destination and size of the shipment but this will be communicated during the consultation stage following your initial quote.

Each shipment will be insured and tracked, the tracking number is provided to you as soon as the shipment is sent.

Question 8

How do you process payments?

Accepted Answer

Payment by credit/ debit card through the VPOS of DSK bank
​
Types of cards accepted: debit, credit and business Visa and Mastercard cards
​
Transactions are carried out through the security programs Mastercard IdentityCheck and VISA Secure.
​
 In terms of security, the maximum amount that can be paid by card is - 4 000.00 LV / 2 045.00 EUR
​
 DSK. does not store any credit and debit card information.
​
 Refunds are sent back to the same card.

Question 9

How will you communicate with me during the commission process?

Accepted Answer

I engage in clear, open and consistent communication with my clients.

We will communicate through your preferred method from the listed: Email; Instagram/Facebook; Whatsapp

I will send you progress pictures at each stage and we will address any worries you may have.

If you have any questions feel free to contact me at any point as well.

Question 10

Can I make amendments to my commission after it has started?

Accepted Answer

I understand that sometimes changes are necessary during the creative process.

Depending on the stage at which the project currently is, changes can be accommodated for. More significant alterations might require an additional fee and could impact the timeline.  If such changes need to be done, we will discuss the exact terms under which this will happen.

I encourage you to provide clear and detailed instructions and reference materials during the initial consultation to ensure a smooth process for both of us!

Question 11

What happens if there is a problem or dispute with the commission?

Accepted Answer

I strive to provide a clear and stress-free experience. If you have any issues or concerns with your commission, please reach out to me as soon as possible, we will work closely together to find a solution!

It doesn't matter if it relates to matters before, during the commission, or after it, feel free to get in touch!

Question 12

Can you repaint and strip models?

Accepted Answer

Unfortunately this is not a service I provide, the process of stripping miniatures is often not worth the risk and the time spent.

Question 13

What about refunds?

Accepted Answer

The terms regarding refunds depend on the stage of the project.

If work has not begun, a full refund can be issued, however in order for me to send the miniatures back to you, you will have to cover the shipment.

If work has already begun, I can refund you the 40% deposit which you've paid. The miniatures will remain with me as I would have spent time working on them by that time.

If work has wrapped up or the project is near completion I will not issue any refunds.

Question 14

What about intellectual property and confidentiality?

Accepted Answer

I respect the intellectual property rights and confidentiality of my customers. If you provide me with reference materials or specific instructions, I ensure that any copyrighted or trademarked elements will be used as intended only and deleted as soon as the project is done.

I maintain strict confidentiality regarding personal information, no personal information will ever be shared with anyone. Only the necessary information is collected such as name and email and later on delivery address.

I retain intellectual rights over my work, meaning that I have the right to post any progress/completion pictures on my social media accounts and website.

Question 15

What about customs charges?

Accepted Answer

International customs are a complicated and fluid topic.

While most of the time products such as  painted miniatures are not subject to any import tax or similar charge,  this can differ depending on the destination/origin country, size and value of the package.

As with any international shipment, charges related to customs fees and import taxes are the responsibility of the recipient of a given package.  Its best to consult your national customs agency for information.

The Grim Manufactorum

FAQ